Why optimise internal communication settings?
Reduce the number of mails the service advisors receive
Ensure that customer requests are actioned
Sell more
Action leads for service plans and new car sales
Variations
You can optimise the messaging system for Tjekvik software with API writeback and without
Important differences
With some API connections, the customer responses are added back to the repair order
Without API or if the functionality is not in place e-mail notifications tell you what the customer wants
Firstly, If possible use your IT team to set up a generic group email address for the service team in your email service.
For example [email protected]
Use this for all emails to the team. If someone changes roles then you only need to change the generic group email address once and it will change in all systems, not just Tjekvik
Set up your notifications
Notifications are set up in the ‘General Shop Settings’ under the ‘Workshop Communication’ Tab - this can be shown here
Notification categories
There are different uses for the notifications and these can be categorised as:
Action Required
Audit and Control
Whether notification is used as ‘Action Required’ or ‘Audit Control’ is the dealers choice and depends on responsibilities and process.
Action required - Use these notifications to require action from the receiver.
These can be related to the overall ‘check in’ or a ‘specific’ customer responses including added value items and questions
Audit & Control - Use these notifications for storage of warranty summary pages and any other relevant audit paperwork.
General Rule
If you have an API with writeback then consider sending the email to the service team but create a rule in their inbox to store this in a separate folder for easy reference.