Our Accessibility Commitment
Tjekvik is proud to provide accessible kiosk and home check-in solutions that comply with the European Accessibility Act (EAA), ensuring equal access to our services for all users. Our comprehensive approach to accessibility demonstrates our commitment to inclusive design and user independence.
How We Comply with the European Accessibility Act
Digital Interface Excellence
Our kiosk software interface fully meets WCAG 2.1/2.2 accessibility standards:
Visual Accessibility Standards:
✅ High contrast ratios exceeding requirements (4.5:1 for normal text, 3:1 for large text)
✅ Color-blind friendly design tested across all color vision variations
✅ Optimized typography with 20px minimum text size for clear kiosk viewing
✅ Consistent visual hierarchy with proper spacing and alignment
Interaction Design Standards:
✅ Large touch targets (44x44px minimum) accommodating users with limited dexterity
✅ Generous padding around controls preventing accidental activation
✅ Intuitive pictogram guidance paired with clear text instructions
✅ Consistent, predictable navigation patterns across all screens
Multi-Language Accessibility:
✅ Interface designed for text expansion (30-40%) across all supported languages
✅ Simple, clear language avoiding complex terminology
✅ Culturally appropriate design elements
Physical Accessibility Features
Automated, Force-Free Operations:
✅ Lockers open automatically with no manual force required
✅ Secure, concealed mechanisms eliminate complex manual operations
✅ Clear audio and visual feedback for all system interactions
Flexible Access Options:
✅ All lockers positioned within accessible reach ranges (below 1200mm)
✅ Kiosk installations designed to accommodate clear floor space for wheelchair access (when properly installed by dealership)
Alternative Access Methods
QR Code Alternative Access:
✅ Unique QR codes enabling check-in access via personal devices (in development)
✅ Leverages users' existing assistive technologies (screen readers, voice control)
✅ Maintains equivalent security and functionality to direct kiosk interaction
✅ Available during kiosk operating hours as determined by dealership
Proactive Accommodation System:
✅ Pre-arrival accessibility information provided to help users plan their visit
✅ Automatic assignment of accessible lockers when requested
✅ Clear guidance on accessibility features and usage options
Home Check-In Accessibility:
✅ Accessible digital communication channels for pre-arrival planning
✅ Clear information about kiosk accessibility features provided before arrival
✅ Multiple communication formats available (text, email, app notifications)
✅ Opportunity to request accommodations during home check-in process
Human Assistance Integration:
✅ Trained staff available during business hours for indoor kiosks
✅ Seamless service delivery maintaining user dignity
✅ Equivalent service quality across all access methods
Comprehensive Documentation
Transparency and Support:
✅ Public accessibility statement detailing all features and accommodations
✅ Technical documentation demonstrating EAA compliance
✅ Clear contact information for accessibility support and feedback
✅ Regular updates based on user experiences and feedback
Continuous Improvement
We are committed to ongoing accessibility enhancement. Our current development initiatives include:
Enhanced Pre-Arrival Communication:
Adding height requirement information to home check-in process
Providing clear guidance on accommodation options before arrival
Integrating accessibility preferences into the complete customer journey
Expanded QR Code Functionality:
Implementing seamless QR code scanning for check-in access via personal devices
Ensuring full kiosk operability for users who cannot reach the standard interface
Maintaining security and functionality equivalence
These enhancements, currently in our development pipeline, will further strengthen our accessibility offerings and user experience across all touchpoints from home check-in through service completion.
Benefits of Our Accessible Design
For All Users:
Independence: Self-service options available to users with diverse abilities
Dignity: Accommodations provided proactively without requiring disclosure
Flexibility: Multiple access methods ensure service availability
Reliability: Consistent, predictable operation across all interactions
For Business Partners:
Compliance Assurance: EAA compliance implemented for new installations, with accessibility enhancements being extended to existing installations
Brand Enhancement: Demonstrates commitment to inclusive business practices
Our Accessibility Statement
Tjekvik kiosks are designed to be accessible to people with disabilities, meeting the requirements of the European Accessibility Act and conforming to WCAG 2.1/2.2 Level AA standards. We provide multiple ways to access our services, including:
Direct kiosk interaction with accessible design features
Alternative access via personal devices through QR codes
Human assistance during business hours where available
Proactive accommodations based on user preferences
We welcome feedback on accessibility and are committed to continuous improvement based on user experiences.
Important Note
This accessibility statement applies to standard Tjekvik kiosk and home check-in solutions. White label solutions or custom implementations may have different accessibility features and compliance levels.
Tjekvik is committed to ensuring equal access to our services for all users. Our accessibility features are designed to provide independent, dignified service while maintaining the highest standards of security and functionality.