Tjekvik provides a connection to the RTC planning system. This is a one-way connection with appointment import.
1: Functionality
Import for check-in:
Appointments for tomorrow are imported (batch import) every day at 16:30 local shop time, and this version of the appointment will be used for check-in (changes done in the DMS after the batch import will not be reflected in Tjekvik).
The import time is set to secure availability of appointments for home check which can be set for executing 17:00, 17:30, 18:00 or 18:30 by Tjekvik Support.
Live fetch for check-in is available (today +14 days) so appointments outside the batch import can be fetched.
Import for check-out:
Live fetch for check-out is available (today -14 days) so appointments outside the batch import can be fetched.
DMS writeback:
Not supported
2: Departments available:
This functionality is not available with the RTC option.
3: Customer groups and appointment types:
Customer Group Retail is the default for all
Customer Waiting flagging is supported if data is delivered in RTC
Customer Rental Car flagging is supported if data is delivered in RTC
4: Appointment merging:
Pending
5: Self-service check-in allowed filtering:
Pending
6: External Marketing Permission Systems:
The RTC cannot support External Marketing Permission Systems. Options exist to either use the existing Tjekvik permissions process or create a simple question in the Tjekvik check in process asking the customer the exact same as the service advisor would - e.g., can I send you our permission link?
7: Work order details filtering:
Pending
8: Pricing information:
The RTC option will not present price information to the customer. The Price presentation option must be disabled in the check in flow settings when the review option is selected.
9: Check-in completed status update:
Pending
10: Customer signature:
The record of the customer signature is provided in the summary PDF e mail. This can be directed to a user set by the dealer administrator for each shop and stored for audit purposes. We recommend a format such as: "[email protected]"