Draft: Tjekvik provides a connection to the planning system WPS through an Aubex supported API. This is a one-way connection with appointment import.
1: Functionality:
Import for check-in:
Import for check-out:
Check out functionality is available for all checked-in appointments. These are available for up to 14 days. A separate import for check out is not available.
DMS writeback:
Writeback to the DMS is not available using the planning system connection. “Workshop notification emails” are used and these can be directed to multiple users set by the dealer administrator for each shop.
Notification e mails are available for the full check-in and also for individual added value item and question responses, providing maximum flexibility for the dealer shop.
2: Workshop department mapping:
This functionality is not available with the content from the planning system.
3: Customer groups and appointment types:
Customer Group Retail is the default for all
Customer Waiting flagging is supported
Customer Rental Car flagging is not supported in the content of the planning system
4: Appointment merging:
5: Self-service check-in allowed filtering:
6: External Marketing Permission Systems:
The planning system cannot support External Marketing Permission Systems. Options exist to either use the existing Tjekvik permissions process or create a simple question in the Tjekvik check in process asking the customer the exact same as the service advisor would - e.g., can I send you our permission link?
7: Work order details filtering:
Data from the planning system will presented to the customer exactly as provided.
8: Total estimated price:
The planning system will not present price information to the customer. The Price presentation option must be disabled in the check in flow settings when the review option is selected.
9: Check-in completed status update:
10: Customer signature:
The record of the customer signature is provided in the summary PDF e mail. This can be directed to a user set by the dealer administrator for each shop and stored for audit purposes. We recommend a format such as: "[email protected]"
11: Network settings/firewall settings:
To ensure that the complete Tjekvik software operates effectively the dealer IT support team will need to ensure that the Tjekvik domains are open. A description of the domains is available here:https://help.tjekvikapp.com/en/articles/5050738-advanced-it-settings
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For Tjekvik internal use only:
- Setup used appointments for 14 days, so these can be retained and used for checkout if needed
API is ordered by Tjekvik (we contact [email protected] with the API endpoint for the shop)