Once Tjekvik is installed and configured according to the checklist, we strongly suggest that these 5 steps are followed to achieve fast and easy success:
1: Make sure your team knows the purpose and goals for the implementation, and that it's a strategic management decision to benefit customers and your team.
Your team will have more time to focus on the customers that want personal attention, as well as benefiting from the automated reminders that are sent out.
Your customers have many different needs depending on their different schedules. Self-service is an option that some customers will prefer because it can give them flexibility on a busy morning.
And when some customers opt for self-service, that will leave more time for the other customers who need a more personal appointment.
2: Make sure your organization is supported with the needed tools such as a SmartTV or similar placed in a way so the team member responsible for executing the appointment once a check-in is done, can easily see when one or more keys are placed in the kiosks - example below:
3: Have a plan for communicating the option to your customers.
Think about:
How many days before the appointment you contact them with Tjekvik
What questions you want to ask regarding upsell and offers
Promote Tjekvik, especially for new customers. For examle, let them know they can Check Out as well as Check In.
4: Nudging your customer can be as simple as signage: create a clear track from the entrance to the Tjekvik kiosks - examples below:
5: Finally, your Reception area may need to evolve with Self-Service in mind. Tjekvik provides a unique opportunity to reduce the pressure on the staff if they are placed somewhere out of customer sight, and hiding people from the "frontline" helps customers in selecting self-service, but also helps the staff develop a larger excellence in the many operational tasks when the number of interruptions is reduced.