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How to encourage Customers to use OEM mobile app or customer portal via home and/or kiosk flow?

Support for OEM mobile applications or Customer portal in self-service flows.

Michał Zarychta avatar
Written by Michał Zarychta
Updated over 10 months ago

To enable "download mobile app or get access link to portal" process step, follow the steps below:

  1. Login to your Tjekvik Dashboard

  2. Click Flow specific settings

  3. Select Download Our App / Access Link tab

  4. Configure / enable respective settings accordingly:

    1. Show Download App / Access Link page during, so new screen will be presented in Home and/or Kiosk flow(s)

    2. Send link to customer via, so link to app or portal will be sent in Home (desktop) or Kiosk

    3. Download / Access Link, so web address is:

      1. Opened during Home Check-In run on Customer's mobile device

      2. Sent during Home Check-In run on Customer's desktop device and Kiosk Check-In in Tjekvik Indoor/Outdoor Terminal

    4. Custom Image and Custom Text can be defined optionally

We recommend to use Smart Link technology, so when button is used by Customer during home check-in flow on mobile device, then Apple Store or Play Store is opened based on operating system (iOS and Android).

Good example is MyBMW app: https://bmw.com/mybmwapp

Examples:

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