Training Center
How to operate your Tjekvik Digital Service Reception with training videos and guides for service advisors, shop managers and administrators
By Jason and 2 others3 authors28 articles
- 1.0 - How does a customer check-in at home?Have a look at this quick video demonstration and you will see how customers can check in from home.
- 1.3 - How to checkout a customer and collect paymentSee how to prepare your appointments for checkout and send a payment link to the customer (Video 0:58)
- 1.4 - How do we update an appointment after the vehicle has been set for check-out?No problem! If your team prepared the vehicle for check-out you can still update the customer phone number, parking location and payment.
- 1.5 - How to reset your passwordIt happens to the best of us! This article shows you how to get back into your Tjekvik by resetting your password.
- 1.6 - How to create an "ad hoc" appointment for checkoutA service advisor can create an appointment to allow customers to pick up a rental, loan or demonstrator vehicle.
- Two-factor Authentication (2FA)What is Two-factor Authentication, how does it work and how does it help?
- How to use dual action "open locker" buttons in Appointment Manager?
- 1.2 - How do I manage my customers with the Tjekvik Appointment Manager?In less than 3 minutes, this video will show you how to use the Tjekvik Appointment Manager to check your customers in and out.
- 1.1 - How does a customer check-in at a kiosk?Have a look at this quick video demonstration and you will see how customers can check in using the kiosk in your dealership.
- 2.0 - Notify your customers about tomorrow's appointmentThe home check-in sms and email prompts the customers about tomorrow's appointment to motivate him or her to check in from home
- 2.1 - Prepare your customer for tomorrows visitAdd a custom landing page in your home check-in to show images of your dealership and guide customers on what to do.
- 2.2 - Upsell products during check-inHow to create and promote value-added products during home and kiosk check-in
- 2.3 - Generate leads during check-inIncrease your sales opportunities by generating leads during customer check-in.
- 2.4 - How to rename your Tjekvik kioskAlign communication in your dealership by customising your Tjekvik kiosk name
- 2.5 - How to brand your Tjekvik kioskCustomise your Tjekvik kiosk with your brand logo and colour scheme
- 2.6 - How to adjust your images (Windows 11)Crop and resize your images for beautiful product promotions, parking image and landing page
- 2.6 - How to adjust your images (Windows 10)Crop and resize your images for beautiful product promotions, parking image and landing page
- 2.7 - Boost self-service by "nudging" the customer at 5 key touchpointsThe formula to success is to promote self-service at 1) Booking, 2) Pre-call, 3) Home check-in, 4) Arrival at dealer, and 5) Inside shop.
- 2.8 - Examples of real-world nudging, signage and social media posts to increase usage of self-serviceVisual ideas to create a guiding service reception area for your dealership.
- 2.9 - How to set up an outdoor key dropIf you have an outdoor key drop box or letterbox you can use the Tjekvik QR code to check in customers outside of your normal business hours
- How to set-up upsell products and add Smart Rules?Increase your sales opportunities by generating leads during customer check-in. Boost customer satisfaction during customer check-out.
- How to encourage Customers to use OEM mobile app or customer portal via home and/or kiosk flow?Support for OEM mobile applications or Customer portal in self-service flows.
- 2.2 - Create your flowsCreate your check-in flows by following this guide
- Tjekvik Analytics, improved!We have improved the way we calculate Home Check-In, Onsite Check-In, and Onsite Check-Out percentages in your Tjekvik analytics dashboard.
- 3.0 - How to set up dealership employees and user rolesLearn how to set up your team members and set user roles per each employee - (Video 0:40)
- 3.1 - Filter what is shown to your customersLearn how to filter which data from your DMS is shown to your customers on Tjekvik home and kiosk check-in.
- 3.2 - Understand activity logs within Tjekvik appointmentsA full description of all activity logs being used to describe an appointment state
- Network Deployment Recommendation for Outdoor and Indoor KioskPlease share this with your IT Team to ensure Tjekvik integration is successful.