Shop Manager - Level 2
By Alexey and 2 others3 authors15 articles
- 2.0 - Notify your customers about tomorrow's appointmentThe home check-in sms and email prompts the customers about tomorrow's appointment to motivate him or her to check in from home
- 2.1 - Prepare your customer for tomorrows visitAdd a custom landing page in your home check-in to show images of your dealership and guide customers on what to do.
- 2.2 - Upsell products during check-inHow to create and promote value-added products during home and kiosk check-in
- 2.3 - Generate leads during check-inIncrease your sales opportunities by generating leads during customer check-in.
- 2.4 - How to rename your Tjekvik kioskAlign communication in your dealership by customising your Tjekvik kiosk name
- 2.5 - How to brand your Tjekvik kioskCustomise your Tjekvik kiosk with your brand logo and colour scheme
- 2.6 - How to adjust your images (Windows 11)Crop and resize your images for beautiful product promotions, parking image and landing page
- 2.6 - How to adjust your images (Windows 10)Crop and resize your images for beautiful product promotions, parking image and landing page
- 2.7 - Boost self-service by "nudging" the customer at 5 key touchpointsThe formula to success is to promote self-service at 1) Booking, 2) Pre-call, 3) Home check-in, 4) Arrival at dealer, and 5) Inside shop.
- 2.8 - Examples of real-world nudging, signage and social media posts to increase usage of self-serviceVisual ideas to create a guiding service reception area for your dealership.
- 2.9 - How to set up an outdoor key dropIf you have an outdoor key drop box or letterbox you can use the Tjekvik QR code to check in customers outside of your normal business hours
- How to set-up upsell products and add Smart Rules?Increase your sales opportunities by generating leads during customer check-in. Boost customer satisfaction during customer check-out.
- How to encourage Customers to use OEM mobile app or customer portal via home and/or kiosk flow?Support for OEM mobile applications or Customer portal in self-service flows.
- 2.2 - Create your flowsCreate your check-in flows by following this guide
- Tjekvik Analytics, improved!We have improved the way we calculate Home Check-In, Onsite Check-In, and Onsite Check-Out percentages in your Tjekvik analytics dashboard.