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3.3 - Check-out customers in the afternoon

Allow customer to pick up their vehicle late afternoon and without incurring any additional costs.

Written by Mikkel Ledet Larsen

Why Check-out is key to self-service?

  • Flexibility for customers for a late afternoon pick up​.

  • Flexibility for service advisors, not having to wait for the last customers or hand over to. fellow service advisor.​

  • Option to collect payment.

  • Extend operating hours without additional costs.

Webinar: Overview of the 4 steps to check-out

  1. Booking team: Make sure you collect valid mobile number

  2. How-to check-out customer in Appointment manager

  3. Place the key in the kiosk

  4. Nudging: Make sure that the kiosk is easy to find

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