To manually open a locker (or several lockers) just follow the steps below.
Contact [email protected] to confirm the Alarm is disabled for your Kiosk.
Using the key provided with the kiosk, unlock the lower rear door in the kiosk.
Once open you will see the lockers at the top. (they are numbered here)
When you push down on the locker trigger, this will open that locker. (see red arrows above and below)
And here is a close-up of the locker trigger:
If the locker does not open please contact [email protected], and we will investigate.