Congratulations and welcome to the Tjekvik solution!
We recommend that you follow this checklist once the full technical delivery of Tjekvik has been confirmed, so all functionality is tested and validated. This will show you the system and enable you to go live with the first customer activation.
Step 1: Get your users onboard
We recommend that you get all the users in the location involved in the project from day 1, also involve them in the settings and testing where it makes sense.
View this 40-second video on how to add your employees and set user roles
Step 2: Install the hardware
The kiosks are heavy and we would recommend 2 people to unpack them, our full installation details can be found here but in summary -
Unpack the kiosk(s)
Plugin the kiosk(s) into the correct power and network connection
Follow the onscreen instructions
Our IT & network settings can be found here
Step 3: Adjust your settings
General settings for logo, communication methods, customer functions and filters
Terminal settings - set your kiosk language and enable/disable check-in/checkout and no appointment
Flow specific settings - Create your check-in flows that your customers will follow.
Step 4: Decide which flows will be used
Start check-in from home:
QR key drop (for outdoor 24/7 key drop):
Tablet (for personal reception):
Kiosk check-in:
Kiosk check-out:
Payment in relation to kiosk check-out
Step 5: Decide which tools to use
Monitor (SmartTV view):
Checked In View (tablet view):
Mobile Appointment Manager (for mobile phones):
Step 6: Test the appointment import (and write back if available)
We can only test so much without having any access to see your DMS and planning system, so please help us do these steps -
Confirm the number of appointments in your appointment manager meet your daily bookings in your DMS
Confirm the customers who are not able to check-in (they are greyed out) are flagged correctly
Complete a test check-in and update some information, where possible confirm this has been updated back to your DMS
Our full important and validation guide can be found here
Step 7: Play around as if you were a customer
Try check-in from home and complete the check-in afterwards on the kiosk
Try the full check-in on the kiosk
Try the full check-out on the kiosk
Try the other flows if needed
Step 8: Go live
Turn on start from home SMS by clicking customer communication and scroll down to see the "customer home check-in SMS" also found here